Service design
We help organisations understand and improve their users' end-to-end journeys. This means looking at how different parts of a service work together and identifying opportunities for improvement.
Hello, we're UI UX
Experts in user-centred design and research, and making great digital services.
At UIUX, we're passionate about making digital services better for everyone. Our team works with government, public sector and commercial organisations to design user-centred solutions to improve their digital services.
We specialise in helping organisations understand and design services that meet the needs of their users. We collaborate with teams to build customer journeys that are simple, efficient and effective. Our team has expertise in:
- service design
- interaction design
- user research
- user experience
- accessibility
- content and product design
What we do
We offer a range of services to help our clients understand their users and improve their services across the whole user journey. From user experience (UX) research and design, to user testing and design sprints, we help our clients build services that are easy to use and understand.
Interaction design
We design intuitive user interfaces that make complex tasks feel simple. Our focus is on creating clear, accessible interactions that help users achieve their goals efficiently. We also create interactive prototypes to quickly test and refine our designs.
User research
Through interviews, testing and analysis, we help you understand your users' needs, behaviours and pain points. This evidence-based approach ensures we build the right thing, in the right way.
Accessibility
We ensure digital services work for everyone, including people with disabilities. Our expertise covers WCAG guidelines, assistive technologies, and inclusive design principles.
Content design
We craft clear, purposeful content that guides users through their journey. Our approach to content design and content strategy ensures the services we design are clear, understandable and actionable.
Product strategy
Our experience working with government and commercial organisations means we understand the challenges of delivering digital services at scale.
Struggling with your digital offering?
We can help make your digital services work better. We combine deep user understanding with practical solutions to transform your organisation.
Get in touchClients
Over the past 15 years we've worked with a range of clients, from startups to government departments, to improve their products and services.
Since 2018, we've worked exclusively with Public Sector organisations to design services for citizens and internal users.
Our work
We've provided design services on a wide range of projects, from small websites to large-scale digital transformation programmes.
Our projects have ranged from greenfield initiatives to replacing legacy systems with new services. Ideally, we're involved from the very start, but we're experienced in joining projects to help with specific challenges.
Typically, the projects we work on are used by thousands of people every day, from members of the public completing a task online, to civil servants using a system to manage their work.
Here are some examples of our work:
- Designed a new service to make it simpler for further education providers to provide learner data to the Education and Skills Funding Agency (ESFA)
- Redesigned the Police National Computer (PNC) to make it easier for police officers to manage stolen property records
- Designed a service to replace the National Offender Management Service (NOMIS), allowing prison staff to manage prisoner activities
- Provided design support to the Apprenticeship Service, helping to improve the service for employers and training providers
- Collaborated with the Children's Social Care team at the Department for Education to explore how digital tools could make social workers' day-to-day work easier
- Redesigned the main account home page for the Apprenticeship Service, making it easier for employers to manage their accounts and start taking on apprentices
You can read more about projects we've worked on recently.
Work with us
We're flexible in how we work with clients, depending on their needs. This can include:
- integrating with existing teams
- providing a complete project team
- collaborating with partner agencies
- working directly with stakeholders
While we primarily work remotely, we can arrange face-to-face meetings when needed. Our central UK location allows us to easily reach London, Birmingham, Manchester, and other major cities.
We're experienced in working with clients' existing tools and processes, particularly in the Public Sector where security is a priority.
Let's talk about your project
We'll help you understand your users' needs and design services that deliver measurable improvements and return on investment.
Get in touch